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Frequently Asked Questions
01
How does DockiShip’s pricing work ?
01
How does DockiShip’s pricing work ?DockiShip uses a transparent and flexible pricing model that adapts to your business needs. You only pay for the services you use without hidden fees or long-term commitments. For details on plans and add-ons
Click here to view pricing
02
What services do you provide ?
02
What services do you provide ?We provide a complete eCommerce logistics solution, including:
- Secure inventory storage
- Professional order fulfillment (picking, packing, and labeling)
- Courier handover for shipping nationwide and globally
- Returns management with inspection and restocking/disposal options
- Reporting and transparency for sellers
03
How fast do you ship orders ?
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How fast do you ship orders ?Once an order is confirmed, our team quickly picks, packs, and prepares it for courier dispatch. Delivery speed depends on the courier and destination, but DockiShip ensures efficient processing so your customers receive their products on time.
04
Do you handle returns ?
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Do you handle returns ?Yes, DockiShip manages returns seamlessly. Returned items are inspected and sellers decide whether to restock them into inventory or dispose of them if damaged. This ensures a hassle-free process for both sellers and buyers.
05
Where is your warehouse located ?
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Where is your warehouse located ?Our warehouse is located in Sugar Land, Texas, USA, and serves as the central hub for storage, fulfillment, and returns.
06
How do I get started with DockiShip?
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How do I get started with DockiShip?Getting started is simple:
- Subscribe to a DockiShip plan.
- Send your inventory to our U.S. warehouse.
- Once Inventory received in Wearhouse, upload your order details and shipping labels.
From there, we handle fulfillment, and returns on your behalf.
07
What kind of products can I store and ship with DockiShip?
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What kind of products can I store and ship with DockiShip?DockiShip supports most consumer products, including apparel, electronics, accessories, and household goods. However, prohibited or restricted items such as hazardous materials, perishables, or illegal products are not accepted.
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